8 digit meraki customer number

For various reasons we have had to part way with them. The issue we have is they have the Meraki registered against their own portal and they never set us up with a customers portal. Is there any way we can take ownership of them in to a new portal and transfer them including the licenses we have?

8 digit meraki customer number

Our IT supplier told us that their registered in their own portal with the rest of their clients so they no load test of transformer not give us access to that and they tell us there is no way they can transfer them.

We don't know a lot about Cisco so I'm trying to find out if that true. I've tried calling Cisco support but they will not talk to us with out an 8 digit support number which I cannot find on the portal I've setup.

I'm guessing I need to buy a support licence or something like that to get the code? Once that is done, you can claim them in your new org.

8 digit meraki customer number

With talking to support it appears Cisco can and will cease the devices and move for us even if the current supplier refuses as long as we have a proof of ownership which we do. It seems Cisco will try and contact the supplier first and get it resolved if it fails Cisco support have said they can move them for us which is great.

I'm guessing it may take some time but its good to know we can have owner ship of our own kit. There is no way for you to simply take ownership of those APs, even though they may be yours. Your former supplier would simply remove your devices from the current Dashboard network, go to their inventory page and unclaim them, and once unclaimed, then you can claim them into your own Dashboard organization.

Ask them for the list of serial numbers as well, really simple for them to grab them off the inventory page before they unclaim. If you don't even have a Meraki Dashboard login, call Meraki Support directly on how to best proceed. Register or Sign in. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Did you mean:.

Taking over an existing Meraki. New here. We obviously don't have access to the portal that controls the units. All forum topics Previous Topic Next Topic. Kind of a big deal. Re: Taking over an existing Meraki. Thanks for the response. Thank you both for you help. Meraki Employee.

Good luck and I hope you are able to get a speedy resolution to this. Welcome to the Meraki Community! Community News. New July Learn more about your community peers in our Member Spotlight!Our online documentation system includes installation guides and manuals, is easily searchable, and allows you to quickly find information. We will help you deploy your first network or troubleshoot global network issues and other unforeseen emergencies at no additional cost.

Our support engineers have deep expertise in enterprise networking and wireless design. The Cisco Meraki support team sits alongside the engineers who build Cisco Meraki products, providing a wealth of expertise. Cisco Meraki support engineers use real time web-based tools to securely and quickly diagnose and troubleshoot your network, providing the speed and service of an on-site visit without the hassle. Cisco Meraki self-provisioning hardware, automatic firmware updates, automatic network optimization, intuitive user interface and built-in contextual help dramatically reduce support incidents, providing reliable and hassle free enterprise networking.

Cisco Meraki provides technical support from global office locations including teams located in the United States, the United Kingdom, Australia, China and Japan.

When contacting support, our team aims to connect you with a technical support engineer in your local region, but you may be connected with a representative outside of your local region depending on availability.

This page outlines the process by which Meraki coordinates and delivers its technical support responses to its customers. All processes outlined throughout this page apply to all Cisco Meraki products. Cisco Meraki's general philosophy is to:. All customers have an explicit support owner at all times. All legitimate support requests are the responsibility of Cisco Meraki Support until closure, unless there is explicit agreement between Meraki Support and the customer to transfer management of the case to another party.

Unless discussed and agreed to by Cisco Meraki Support, all customer support communication flows through the Cisco Meraki Support Team. This ensures: Proper case management and recording Proper follow up is achieved throughout case lifecycle Customer satisfaction is the responsibility of the Cisco Meraki Support Team. If a case is reassigned to another Meraki resource, or a Cisco Meraki authorized reseller, Cisco Meraki reserves the right to expect timely response from that party or Meraki Support may intervene to ensure customer satisfaction.

The Cisco Meraki cloud management platform provides Support engineers with rich visibility into customer networks, resulting in faster diagnosis and resolution of cases. Our policies, outlined below, ensure that customer information is only accessed with prior consent, for the purposes of resolving a support case.

Meraki support operates 24x7 support out of five support centers based in San Francisco, Chicago, London, Shanghai, and Sydney. Meraki has no support-specific licensing. Customers may open an unlimited number of support cases with the purchase of any device license, and can contact Meraki by phone or email. Service providers and resellers who offer fully managed network services using Meraki devices likewise may open an unlimited number of support cases and interact directly with Meraki support centers.

End customers i.

Cisco Meraki Customer Advisories

In the extremely unlikely event of a cloud infrastructure interruption, user traffic and data continues to flowand Meraki Support provides an emergency support SLA of 15 minutes. Emergency support is offered exclusively via telephone to ensure that Meraki engineers can conduct appropriate troubleshooting and technical response.

Meraki Support will ship new devices overnight from global distribution centers to a customer-specified location within 1 business day of any support case requiring the Advanced Replacement RMA of any device.Hello, sorry to bother you here but I am new to the Meraki side of things as opposed to the Cisco site. Trust me, I have checked a million times. So the question is, my trial equipment is missing.

So what rae your best suggestions please? You should go back to whoever setup the trial for you and ask them to track it down. Note that the original trial link that you clicked on to order the trial normally has a courier track and trace URL in it. Register or Sign in. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Did you mean:. Trying to reach support but cannot because I do not have 8 digit code that the recording wants New here. I am deaf, my direct email is designing. All forum topics Previous Topic Next Topic. Kind of a big deal. Re: Trying to reach support but cannot because I do not have 8 digit code that the recording wants. This isn't a setup or technical issue - so support is not the right avenue.

Building a reputation. Head in the Cloud. Attached to that trial info is your local rep who should be able to help. Welcome to the Meraki Community! Community News. New July Learn more about your community peers in our Member Spotlight!Want to create a Ticket directly by phone, but I need to give them my customer number automatic phone system before I can talk to a real person. While staying on the phone and searching for it I could easily opend a case by mail and call them afterwards, but now I want to know where to find it :S.

Go to Solution. View solution in original post. I also tried with an account that doesn't have "Full" organization access and that didn't seem to influence it.

The organization you don't have it in is not a trial is it? Hi, Thank you for contacting Cisco Meraki Support! Apologies for the inconvenience, this has now been corrected, can you please confirm this on your end.

Lets see if they will tell me what happend So the MCN number on this org was missing completely. In this Org there are 2 licenses which were moved from other Organisations and it seems the logic to map MCN must have failed and I had to manually override it. Register or Sign in. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Did you mean:. Go to solution. Head in the Cloud. Customer number, where to find in Dashboard. Sorry for this stupid question, but where do I find my customer number within the dashboard? While staying on the phone and searching for it I could easily opend a case by mail and call them afterwards, but now I want to know where to find it :S Solved!

All forum topics Previous Topic Next Topic. Accepted Solutions. Kind of a big deal. Re: Customer number, where to find in Dashboard. That's strange, it should be just above that: View solution in original post. On that page! Theres only the 4 digit todays passcode.

Regards Ajit ajitsnw gmail. Me too.

8 digit meraki customer number

I can see it across all the Organzations and Networks of my clients. Could you try logging in incognito mode?Click to Learn More. You can find out more about Cisco Meraki on our main site, including information on products, contacting sales and finding a vendor. Most questions can be answered by reviewing our documentation, but if you need more help, Cisco Meraki Support is ready to work with you.

In the Meraki Community, you can keep track of the latest announcements, find answers provided by fellow Meraki users and ask questions of your own. Sign in Forgot Password. Dashboard Support Contact Sales. How to Locate your Meraki Order Number. Locating your Meraki Order via Email Cisco Meraki order confirmations and order numbers are delivered via an email to the shipping contact when the order is fulfilled.

The order will only be sent to the shipping contact on the order. If the designated shipping contact on file for the order has not received the order email, ensure that the Spam and Trash folders in the email have been checked, depending on providers and filters being used, the order email may have been sent to one of these.

If the order has been verified to be completed but cannot be located, please reach out to your point-of-purchase to request the order confirmation be re-sent. If you still have not received the shipment confirmation after working with your point-of-purchase, please reach out to Orders meraki.

Save as PDF Email page. Last modified. Related articles There are no recommended articles. Tags order number. Classifications This page has no classifications.

Explore the Product Click to Learn More. Article ID ID: Explore Meraki You can find out more about Cisco Meraki on our main site, including information on products, contacting sales and finding a vendor. Explore Meraki. Contact Support Most questions can be answered by reviewing our documentation, but if you need more help, Cisco Meraki Support is ready to work with you. Open a Case. Ask the Community In the Meraki Community, you can keep track of the latest announcements, find answers provided by fellow Meraki users and ask questions of your own.

Visit the Community.Any string can be entered; the Meraki cloud will attempt to match on that string across all available fields. In addition, searches can be bookmarked for future use. This limitation does not apply to searching for Meraki nodes, only searching by client details.

All of the available keyword options are outlined in the Search Terms section below. Click to Learn More. You can find out more about Cisco Meraki on our main site, including information on products, contacting sales and finding a vendor. Most questions can be answered by reviewing our documentation, but if you need more help, Cisco Meraki Support is ready to work with you. In the Meraki Community, you can keep track of the latest announcements, find answers provided by fellow Meraki users and ask questions of your own.

Sign in Forgot Password.

Meraki Wireless Configuration from Scratch

Dashboard Support Contact Sales. Search Tool. Table of contents Search Terms. Save as PDF Email page. Last modified. Related articles There are no recommended articles. Tags dashboard search. Classifications This page has no classifications. Explore the Product Click to Learn More. Article ID ID: Explore Meraki You can find out more about Cisco Meraki on our main site, including information on products, contacting sales and finding a vendor.

Explore Meraki. Contact Support Most questions can be answered by reviewing our documentation, but if you need more help, Cisco Meraki Support is ready to work with you.

Open a Case.These are typically used during interactions with Meraki Support to help verify users' identities for security purposes. Your support passcode can be found by clicking your account name in the top-right cornerand then selecting My profile. On this page is a section labeled Your support passcode for today. Please note that a passcode provided on a given day will be different the following day, and there is no historical record of previous passcodes.

Under Still need help? Select the Call option from this list. Click to Learn More. You can find out more about Cisco Meraki on our main site, including information on products, contacting sales and finding a vendor. Most questions can be answered by reviewing our documentation, but if you need more help, Cisco Meraki Support is ready to work with you. In the Meraki Community, you can keep track of the latest announcements, find answers provided by fellow Meraki users and ask questions of your own.

Sign in Forgot Password. Dashboard Support Contact Sales. Click on Get help. New Help Page Under Still need help? Save as PDF Email page. Last modified. Related articles There are no recommended articles. Tags customer number. Classifications This page has no classifications. Explore the Product Click to Learn More. Article ID ID: Explore Meraki You can find out more about Cisco Meraki on our main site, including information on products, contacting sales and finding a vendor.

Explore Meraki. Contact Support Most questions can be answered by reviewing our documentation, but if you need more help, Cisco Meraki Support is ready to work with you. Open a Case. Ask the Community In the Meraki Community, you can keep track of the latest announcements, find answers provided by fellow Meraki users and ask questions of your own.

Visit the Community.


Replies to “8 digit meraki customer number”

Leave a Reply

Your email address will not be published. Required fields are marked *